Malawian Customer Successfully Installs and Operates 30T/D Fully Automatic Rice Milling Machine

Recently, we had the privilege of establishing a partnership with a customer from Malawi. He purchased a complete set of 30T/D fully automatic rice milling machines from our company. This cooperation not only showcased our professionalism but also further enhanced our experience in customer service. Here are the detailed process and results of this collaboration.

From Initial Contact to the Decision to Cooperate

Initially, the customer contacted us via phone and email, describing his factory's conditions and specific needs, including the size of the factory, existing infrastructure, and expected production capacity. To better meet his requirements, we quickly organized a technical team to design a professional set of 3D drawings and a detailed production flow chart based on the customer's factory dimensions and production requirements. These drawings not only illustrated the equipment layout but also detailed the operational procedures of each stage.

Upon receiving these drawings, the customer was very satisfied with our professional level and decided to cooperate with us. He especially appreciated how quickly we provided a detailed solution that addressed every detail he raised.

This set of rice milling production lines includes the following equipment:

Sand Roller Rice Mill: Used to mill brown rice to obtain white rice. This equipment uses efficient sand roller milling technology, which ensures milling efficiency while reducing the breakage rate of rice, thus improving the quality of the finished rice.

Water Mist Polisher: Polishes the milled white rice, making it more glossy and appealing. This equipment uses water mist spraying technology to evenly polish the surface of the rice, enhancing its appearance and quality.

Color Sorter: Uses color recognition technology to remove discolored and substandard rice. This equipment uses high-precision photoelectric sensors to quickly and accurately detect and sort rice, improving the purity and quality of the finished rice.

White Rice Grader: Classifies rice by size, ensuring consistent quality of different grades of rice. This equipment is precisely designed and offers excellent grading performance, meeting market demands for various rice specifications.

Packaging Machine: Precisely weighs and packages rice, facilitating subsequent sales and transportation. This equipment is easy to operate, accurate in weighing, and improves packaging efficiency, ensuring uniform and standardized rice packaging.

Smooth Installation and Commissioning

After the goods were delivered to Malawi, we immediately arranged for an experienced technical team to provide remote guidance to assist the customer with the installation. Before the installation, we conducted several video conferences with the customer, explaining the installation process and precautions in detail, and providing installation manuals and video tutorials.

During the installation, our technical team maintained close contact with the customer, answering any questions they encountered. With our detailed guidance, the customer's team completed the installation efficiently and successfully. After the installation, we continued to assist the customer with comprehensive commissioning through video conferences and other means. After multiple tests and adjustments, the equipment successfully achieved trial production of rice.

Successful Trial Run and Customer Feedback

During the trial run, the customer recorded detailed videos and provided specific feedback to us. From the videos, it was clear that the equipment operated smoothly, with each stage coordinated seamlessly, producing high-quality rice that fully met the customer's expectations. The customer highly praised our equipment quality and service, particularly our professional attitude and quick response capability.

Rapid Response and Problem Resolution

However, during the use of the equipment, the customer encountered some minor issues, particularly with the rice color sorter, which malfunctioned. The customer showed us the problem through video, and our technical team quickly analyzed and identified the cause. We immediately sent the necessary parts to the customer and provided remote guidance to help replace the parts. The problem was resolved quickly, and the customer was very satisfied with our rapid response and problem-solving ability.

Further Cooperation and Business Expansion

Due to his satisfaction with our service and products, the Malawian customer later visited our factory in person. He gained a detailed understanding of our production processes and technical capabilities, deepening his trust in our company. During the visit, we thoroughly introduced our latest products and technologies and our future development plans. The customer highly recognized our professional level and advanced production technology.

After the visit, he immediately decided to cooperate with us again, ordering a complete set of 20T/D corn flour production lines. This production line includes cleaning equipment, peeling machines, milling machines, sieving equipment, and packaging machines, meeting the customer's diverse needs and further enhancing his production capacity.

Conclusion

This successful cooperation with the Malawian customer not only demonstrated our company's professional level and efficient service but also further strengthened our reputation in the international market. We will continue to strive to provide quality products and services to meet the diverse needs of global customers. We look forward to future cooperation with more international clients to jointly promote the development of the global grain processing industry.

We are very grateful to this Malawian customer for his trust and support. In the future, we will continue to work hard to improve our technical level and service quality, providing better solutions and services to global customers. We look forward to establishing long-term partnerships with more customers, achieving mutual growth, and creating brilliant futures together.

Hongjia Grain Machinery Co., Ltd. was established in 2000. It is a professional manufacturer and exporter of rice mills, rice processing machines, rice processing plant, rice processing plants, and paddy parboiling plant, etc. We can provide a unique overall layout design, customized rice mill products, and installation services for the rice mill production line according to the different needs of customers and site conditions. It combines technology, manufacturing, and sales in one.

If You Are Ready to Start a Rice Milling Business, please contact us for the Rice Milling Machine. We Can Provide Professional Design and Comprehensive Guidance According to Your Needs. Get in touch with us now!

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Hongjia Grain Machinery Co., Ltd
Email: info@ricemillplants.com
Phone/Whatsapp: 0086 13196770111